Shipping and Returns
Everything you need to know to receive your T-MAP STORE products and manage any returns or exchanges.
SHIPPING
Shipping costs
🇮🇹 Italy (Standard Shipping):
- Flat rate: €6.90 for all orders
- FREE SHIPPING for orders equal to or greater than €49.00
- Tracking included
- 2-6 business days
🇪🇺 European Union:
- Flat rate: €19.90
- 4-9 business days
- Automatically calculated at checkout before payment
- Tracking included
Countries served in Europe: France, Germany, Spain, Portugal, Austria, Belgium, Netherlands, Luxembourg, Greece, Poland, Czech Republic, Hungary, Romania, Bulgaria, Croatia, Slovenia, Slovakia, Estonia, Latvia, Lithuania, Denmark, Sweden, Finland, Ireland, Malta, Cyprus.
🇬🇧 United Kingdom
- Flat rate: €25.00
- Costs are automatically calculated at checkout before payment
- Tracking included on all shipments
- Possible customs duties and import taxes to be paid by the recipient (non-EU country)
🇺🇸 United States
- Flat rate: €29.90
- Automatically calculated at checkout before payment
- Tracking included on all shipments
- Estimated delivery times: 7–15 business days
🇨🇦 Canada
- Flat rate: €35.00
- Automatically calculated at checkout before payment
- Tracking included on all shipments
- Estimated delivery times: 7–15 business days
🇦🇺 Australia
- Flat rate: €35.00
- Automatically calculated at checkout before payment
- Tracking included on all shipments
- Estimated delivery times: 10–20 business days
🌎 Latin America (Mexico, Brazil, Argentina)
Flat rate: €39.90 - Automatically calculated at checkout before payment
- Tracking included on all shipments
- Estimated delivery times: 7–15 business days
Order processing and preparation
When is my order processed?
- Orders from Monday to Friday (by 2 PM): Processed the same day
- Orders from Monday to Friday (after 2 PM): Processed the next business day
- Weekend orders (Saturday-Sunday): Processed the following Monday
- Holidays: Orders placed during national holidays will be processed on the first available business day
What happens during processing?
- We receive and confirm your order
- We verify product availability
- We carefully prepare and package your items
- We generate the shipping label
- We hand over the package to the courier
Order tracking
How can I track my order?
1. Shipping confirmation email You will receive an automatic email with:
- Tracking number
- Direct link to track the shipment
- Courier name
- Estimated shipping date
2. Real-time tracking Click on the link in the email or enter the tracking number on the courier's website to see:
- Current package location
- Journey milestones
- Estimated delivery date
- Any delivery attempts
3. Customer account Log in to your account on www.t-mapstore.it and check the order status in the "My Orders" section.
I haven't received the tracking email:
- Check your spam/junk mail folder
- Verify that the email address entered is correct
- Contact us if you haven't received anything after 48 hours from placing the order
Couriers used
We collaborate with the best couriers to ensure fast, safe, and reliable deliveries:
🇮🇹 Italy:
- Poste Italiane (Standard Parcel)
- BRT (Bartolini)
- GLS (General Logistics Systems
🌍 International (Europe, United Kingdom, USA, Canada, Australia, Latin America):
- Poste Italiane (Tracked World Parcel)
- DHL Express
- FedEx
- GLS International
The courier is automatically selected based on destination and availability.
Delivery
Where is the package delivered?
- To the address indicated during checkout
- If you are not present, the courier will leave a notice of attempted delivery
What happens if I'm not home?
- The courier will make a second delivery attempt
- You will receive an SMS or email with instructions on how to pick up the package
- You can pick it up at the nearest pick-up point or post office
Can I change the delivery address?
- Yes, but only before shipment
- Contact us immediately via email
- Once shipped, it is no longer possible to change the address
Delivery to pick-up points: We currently do not offer direct delivery to pick-up points (lockers or parcel shops), but you can collect the package at the point indicated by the courier in case of failed delivery.
Shipping problems
The package is delayed:
- Check the status on the tracking
- Wait 2-3 days beyond the estimated date
- Contact us if the delay exceeds 3 business days
The package is damaged:
- Do not accept the package if the damage is evident
- If you have already accepted it, take a photo immediately and contact us within 24 hours
- We will open a claim with the courier
🔄 RETURNS AND EXCHANGES
Right of withdrawal (14 days)
In accordance with the Consumer Code (Legislative Decree 206/2005), you have the right to withdraw from the purchase within 14 calendar days from receiving the product, without needing to provide any reason.
Calculation of 14 days:
- Starts from the day you physically receive the product
- Includes Saturdays, Sundays, and holidays
- Example: if you receive the package on March 1st, you have until March 15th
Conditions for return
✅ Returnable products:
The product must be:
- Unused
- Never worn, washed, or modified
- Intact
- Without signs of wear, stains, or damage
- With original tags
- All tags must be attached
- In its original packaging
- Packaging, box, and accessories included
How to make a return - Complete procedure
STEP 1: Return request
Send an email to: info@t-mapstore.it
Subject: Return request - Order #[order number]
Information to include:
- Name and surname
- Order number (e.g. #1234)
- Product(s) to be returned (name, size, color)
- Reason for return (optional but helpful)
- Preference: refund or exchange
STEP 2: Confirmation and instructions
Within 24-48 business hours you will receive:
- Return authorization confirmation
- RMA (Return Merchandise Authorization) number
- Return address
- Detailed packaging instructions
STEP 3: Package preparation
- Carefully pack the product in its original packaging
- Include in the package:
- Copy of the receipt or order confirmation
- RMA number written on a sheet
- Any completed return form (if provided)
- Seal the package well with strong adhesive tape
- Apply the shipping label to the outside
STEP 4: Shipping
- Ship the package to the indicated address
- Use a trackable courier
- Keep the shipping receipt until a refund is issued
- Send us the tracking number via email
Return address:
T-MAP STORE - Studio Dags
Via dei Faggella, 4 00165 Rome
STEP 5: Verification and refund
- We receive and verify the product (2-3 business days)
- We send you confirmation via email
- We process the refund (within 7-10 business days)
- You receive the refund on the original payment method
Return costs
🔴 Return at customer's expense:
- Change of mind
- Wrong size or color
- Product not desired
🟢 FREE return (at our expense):
- Defective or damaged product
- Shipping error (wrong product)
- Product not as described
In these cases, we will provide you with a prepaid return label.
Refunds
Refund method:
- Same payment method used for the purchase
- Credit/debit card: 7-10 business days
- PayPal: 5-7 business days
- Bank transfer: 10-14 business days (by request only)
What is refunded:
- ✅ Product price
- ✅ Original shipping costs (only if the return is due to our error)
- ❌ Return shipping costs (unless it is our error)
Partial refund: We reserve the right to apply a partial refund if:
- The product has been used
- The tags have been removed
- The packaging is damaged
- Missing accessories or components
Exchanges
Do you want to exchange for a different size, color, or model?
- Place a new order for the desired product — so you receive it immediately without delay
- Request a return for the original product by following the procedure above
- Once the return is received, we will refund your first order within 7-10 business days
This is the fastest way to receive the correct product immediately.
Defective or Damaged Products
Did you receive a defective, damaged, or non-compliant product?
What to do IMMEDIATELY:
- Do not use the product
- Take clear photos showing:
- The defect or damage
- The product label
- The packaging (if damaged)
- Contact us within 48 hours of receipt
Send email to: info@t-mapstore.it
Subject: Defective Product - Order #[number]
Include:
- Order number
- Description of the problem
- Photos of the defect/damage
- Preference: replacement or refund
What we do:
- We evaluate the case within 24 hours
- We send you a prepaid return label (free return)
- Once the product is received, we offer you:
- Free replacement with priority shipping
- Full refund (product + shipping costs)
- Discount on your next purchase (if you prefer)
Legal guarantee: All products are covered by a 24-month legal guarantee of conformity (Art. 128 et seq. of the Consumer Code).
Special Cases
Lost package:
- Check tracking
- Wait 10 business days from the shipping date
- Contact us to open a claim with the courier
- We will send you a replacement product or a full refund
Stolen package:
- Report the theft to us immediately
- File a report with the competent authorities
- Send us a copy
- We will open an insurance claim with the courier
Partial order (missing product):
- Verify order confirmation
- Check if a multiple shipment was made
- Contact us with the order number
- We will send you the missing product at no extra cost
📞 HELP AND SUPPORT
Do you need help with shipping or returns?
📧 Email: info@t-mapstore.it
💬 Chat: Mon-Fri 9:30 AM–6:00 PM | Sat 10:30 AM–3:00 PM
Response times:
- Email: 24-48 hours on business days
- Chat: Immediate response during opening hours
Our Commitment
At T-MAP STORE, we believe in the excellence of Made in Italy and customer satisfaction. Every product is carefully selected and shipped with the utmost attention to detail.
Your satisfaction is our priority!
If you have any questions, concerns, or need assistance, our team is always available to help you.
Last updated: 2026-02-16
This page complies with Legislative Decree 206/2005 (Consumer Code) and Legislative Decree 70/2003 (Electronic Commerce).